Chat with us, powered by LiveChat

“Don’t be a Know-it-all, be a Learn-it-all.”

-Satya Nadella

How To Build A Dynamic And Effective Sales Culture

Generally speaking, the best sales teams do two things better than their competitors:  They spend more time interacting with high potential buyers and prospects. They are more skillful at using a proven interactive sales process and are more credible and convincing...

How Managers Can Become Great Coaches

When we observe sports coaches at work, we see that a significant amount of their time is spent on the practice field.  They run repetitive practice drills, bark out orders, correct mistakes and have their teams do it again and again and again.  They are on the alert...

First Impressions: Confidence And Trustworthiness

“I usually make up my mind about a man in 10 seconds, and I very rarely change it.” ― Margaret Thatcher, Former British Prime Minister Lady Thatcher was generous to withhold judgment for a full 10 seconds. Research shows people form first impressions almost...

Employee Appreciation: Keep It Real

If you want to get the best out of somebody, you first have to see the best in them.A recent study commissioned by the O.C. Tanner Institute sought out the greatest driver of ‘great work’, defined as “work that is productive, innovative, and makes a difference that...

Call Control And Decreasing Average Handle Time

Many contact center professionals consider Average Handle Time (AHT) an important metric to measure.Supervisors, managers and agents often work to decrease AHT as a way to improve efficiency, but are often unsuccessful for a number of reasons: Agents don’t always...