Category: Advanced Customer Service

Advanced Customer Service Skills: Manipulative Customers

Here are a few tips and best practices to help either you or the people you coach handle these difficult situations like a pro. The

December 27, 2018

Advanced Customer Service

Advanced Customer Service Skills: Drawing The Line with Customers

Face it. Sometimes the old adage, “the customer’s always right,” just doesn’t apply. Clients or customers may abuse your trust or your people, and you

December 27, 2018

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