Far too many sales training investments return mediocre results and some inject a lot of confusion into the sales team’s thinking that can reduce results.
Consilio gives their clients a variety of options when it comes to how training is delivered. We know that the keys to an effective project
For many training projects, the training program itself is the “big event” and when it’s over, it’s pretty much over. We believe this is a
Here at Consilio we work to improve the lives of others. We coach and guide in an effort to bring out the very best in
90% of the agents that show up for work at contact centers around the world want to do a great job, but the percentage of
When we observe sports coaches at work, we see that a significant amount of their time is spent on the practice field. They run repetitive
― Margaret Thatcher, Former British Prime Minister Lady Thatcher was generous to withhold judgment for a full 10 seconds. Research shows people form first impressions almost
A recent study commissioned by the O.C. Tanner Institute sought out the greatest driver of ‘great work’, defined as “work that is productive, innovative, and makes a
In far too many companies, when we really examine what the people designated as “coaches” do, what we really find is: Very little coaching in
Many contact center professionals consider Average Handle Time (AHT) an important metric to measure. Supervisors, managers and agents often work to decrease AHT as a
If you’re ready to take your team to the next level, let’s talk. Our affordable, customized solutions will enhance and elevate your leadership, sales, and communication performance.
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