858-999-1544 Info@ConsilioTeam.com

to determine if consilio can help, you must first ask,                                                                      do we share core beliefs about communication?

If you agree with these 3 tenements, there’s a good chance we can help.

first and foremost, WE believe…

 

1. Communication changes lives. 

Be it with customers or colleagues, at the heart of every fruitful relationship is powerful and effective communication that creates trust, mutual respect and brings out your personal best.

2.  Communication is a verbal sport that requires practice to develop mastery.

The Master’s journey is 10,000 hours, therefore commitment to practice is paramount. Most people and companies grossly underestimate by tenfold the amount of “practice time” it takes to become the type of communicator that generates results, consistently.

3. Communication with intention creates success on purpose.

What we say and how we say it, matters.  Take ownership, accountability and responsibility for what and how you communicate; be intentional about how you want others to perceive you.

Results are best when you employ our five-step process to ensure deliverables are customized to your unique business needs.

the 5 steps defined

Ever get burned by investing in training only to have it become sarcastically known as the latest “flavor of the month”?  Yeah, we’ve heard that once or a thousand times.

The key? Customization of content to ensure its relevant for folks to use same day, on the very next call.  Then deliver it in such a way that they walk out of the training and

SETTING THE STAGE
A meeting with key stakeholders to review the project plan and confirm desired outcomes and success measures.

  • Review project plan and timelines
  • Schedule discovery activities including key people to talk to for best practices
  • Confirm communication strategy to keep the project team appropriately updated

KEY DELIVERABLES

  • Clear project outcomes and timelines
  • Alignment of key stakeholders

IDENTIFY BEST PRACTICES AND GET PEOPLE ON BOARD

Consilio will interview key SMEs to gather examples and best practices that will serve as the building blocks for the process and training content. Discovery is designed to ensure the program(s) is completely tailored and relevant for each audience:

  • Determine and gather transferable best practices
  • Identify skill gaps to be addressed in training and coaching
  • Build a library of examples, scenarios and success stories to use in the training
  • Identify key interactions that need to be focused on
  • Collect relevant company data and product info

    KEY DELIVERABLES

    • Know what key stakeholders think
    • A course map that lays out the curriculum design for the customized program

    BUILD THE PROGRAM 

    Consilio will develop customized content for the program along with job aids and coaching tools. The materials developed will include:

    • Process Flows, Job Aids & Templates
    • Example case-studies, real-life scenarios & best practices
    • Support and Selling techniques
    • Coaching tools

      KEY DELIVERABLES

      • Customized Training Program Manuals
      • Coaching Job Aids
      • Custom surveys as needed

      A WORLD-CLASS LEARNING EXPERIENCE INSPIRING IMPROVEMENT AND BEHAVIOR CHANGE

      Consilio will develop customized content for the program along with job aids and coaching tools. The materials developed will include:

      • Few things in life are as motivating or illuminating as watching a Consilio facilitator in action. Planning sessions are alive – dynamic, kinetic, and interactive. They move swiftly and effectively to keep the energy high, the ideas flowing, and communication open.

        KEY DELIVERABLES

        • Behavior Modeling
        • On-point, challenging exercises to shatter comfort zones

        RELENTLESSLY REINFORCE TO ENSURE THE VISION AND GOALS ARE EMBRACED

        This is the most critical step of any program. To produce lasting, sustainable results, the goals and objectives decided on in planning must be communicated and reinforced. We do this by leveraging the management team, teaching them to execute the fundamental coaching skills that will drive their team’s performance.

            KEY DELIVERABLES

            • Concrete Action Plans for each member of management
            • Measurable reporting on progress for each team

            RELENTLESSLY REINFORCE TO ENSURE THE VISION AND GOALS ARE EMBRACED

            This is the most critical step of any program. To produce lasting, sustainable results, the goals and objectives decided on in planning must be communicated and reinforced. We do this by leveraging the management team, teaching them to execute the fundamental coaching skills that will drive their team’s performance.

                KEY DELIVERABLES

                • Concrete Action Plans for each member of management
                • Measurable reporting on progress for each team

                WORKSHOPS

                Training. It’s gotten a pretty bad rap. But we know it’s necessary to ensure your people reach their full potential. We are a dynamic bunch of anti-consultant consultants who don’t believe in traditional training. We do, however, get amped up about facilitating, coaching and acting as change agents. Training doesn’t have to be a painful experience with PowerPoints and one-way lecture. We think we’re pretty fun, and so are you. Well, maybe you aren’t, but we can help with that! We strive to bring a high level of energy and value to your team, regardless of tenure, skill level and role. Consilio has extensive experience helping companies move from a reactionary management style focused on lagging indicators (performance metrics) to proactively coaching to the leading indicators (behaviors) that drive long-term organizational goals. The outcome of this shift will result in the following:

                • Increased customer satisfaction
                • Increased performance (Conversion Rates, Revenue per call…etc.)
                • Higher employee satisfaction & lower employee churn
                • Increased career progression
                • Offsite Senior Management being even more “in tune” with what is taking place in the field/front-lines